Frequently Asked Questions
Find answers to common questions about our municipal services
What services does Mokopi provide?
We provide comprehensive municipal services including property transfers, clearance certificates, rates refunds, municipal account management, and conveyancing support across Johannesburg, Ekurhuleni, and JB Marks municipalities.
Which municipalities do you service?
We service three major municipalities: City of Johannesburg, Ekurhuleni Metropolitan Municipality, and JB Marks Local Municipality (Potchefstroom area).
How long does the process typically take?
Processing times vary by service and municipality. Clearance certificates typically take 5-10 working days, while property transfers can take 2-4 weeks depending on complexity and municipal response times.
Do you work with conveyancing attorneys?
Yes, we work closely with conveyancing attorneys and law firms to streamline the property transfer process and ensure all municipal requirements are met efficiently.
What documents are needed for property transfer?
Required documents include title deed, rates clearance certificate, municipal account statements, ID copies of buyer and seller, and sale agreement. Specific requirements may vary by municipality.
Can you handle sectional title transfers?
Yes, we handle both sectional title and full title property transfers. Sectional titles require additional documentation including body corporate certificates and levy clearances.
What if there are outstanding municipal debts?
We assist in resolving outstanding municipal debts, negotiating payment arrangements, and obtaining clearance certificates even when there are existing arrears on the property.
What is a rates clearance certificate?
A rates clearance certificate confirms that all municipal rates, taxes, and service charges on a property are paid up to date. It's required for property transfers and certain legal transactions.
How long is a clearance certificate valid?
Clearance certificates are typically valid for 60-120 days from the date of issue, depending on the municipality. We ensure you receive certificates with maximum validity periods.
Can you expedite clearance certificate applications?
Yes, we offer expedited services for urgent clearance certificate applications. Additional fees may apply for rush processing through municipal channels.
How do rates refunds work?
Rates refunds are available for overpayments, incorrect assessments, or property value disputes. We handle the application process and follow up with municipalities to ensure timely refunds.
What if my property was incorrectly assessed?
We assist with property valuation objections and incorrect assessment disputes. This includes gathering supporting documentation and representing your interests with the municipality.
How long do refund applications take?
Refund processing times vary by municipality and complexity of the case. Simple overpayment refunds may take 4-8 weeks, while disputed assessments can take 3-6 months.